Unfortunately, about three weeks ago, they snapped. The headphone speakers worked just fine, but the headband was busted. I’m not one to push Bose speakers, as I think you are paying more for name, but the headphones really did rock.
So perusing around the net, trying to figure out what to do (because I honestly didn’t want to drop $140 unless I really had to), I found that Bose had pretty good customer service reviews. I gave them a call.
Long story short, they were extremely helpful. Not only were they willing to replace my headphones (without a receipt!) with the a brand new pair of the latest comparable model (my model was no longer made) for $60, it was possible I could do it in store. The latter was not a guarantee, as it was up to the store manager.
Well, since it was either wait five weeks, or take my chances at the store, I took my chances.
And, sure enough, they came through.
I have to admit, that’s phenomenal customer service. To charge me half price for a brand new pair of $140 headphones knowing my model was not only discontinued, but receiptless, I have to give it to them. And, because of that, there’s little doubt I’ll eventually upgrade to another pair.